Refund policy
We are committed to providing a positive shopping experience for our customers at Eydology. If you are not completely satisfied with your purchase, you may return:
- For requests made within 30 days of receiving your order, you can choose between a refund to your original payment method or a store credit.
- It is not possible to processย a request for a credit/refund for non-quality issues if the request is madeย outside of this 30-day window.
- Each order is eligible for aย one-timeย exchange/return. Please kindly note that the "exchange order" is not eligible for another exchange/return.
AI-Powered Prescription Glasses:
AI-powered prescription glasses are made-to-order based on advanced customization and technology integration. Due to their specialized nature, these items are not eligible for returns or exchanges once the order has been processed, unless there is a quality issue. This policy applies specifically to AI-powered prescription glasses.
*This policy applies specifically to AI-powered prescription glasses.
The original shipping fee of the order is non-refundable. Please ensure the items are in original condition, with the original case and tags. If there is a complimentary item in the order, it needs to be returned together.
To ensure quality and fairness, certain restrictions apply:
- Items showingย damage, scratches, or signs of wearย caused by misuse are not eligible.
- All items must be returned withย original accessories and packaging.
- If your order contains multiple items, pleaseย return them together in one package.
- We reserve the right to decline a return if it does not meet the stated conditions.
- Customized lenses, prescription lenses, or special coating optionsย cannot be refunded or exchanged.
By following our return policy, we can continue to provide top-quality products and services to our valued customers. If you have any questions or need assistance with your return, please do not hesitate to contact theย help center.