Customer Care Promise

At Eydology, we care about every detail of your eyewear experience — from design to delivery, and long after.

What’s Covered / Not Covered

Covered:
Manufacturing defects in materials or workmanship

Not covered:

  • Damage caused by accident, negligence, or improper care
  • Normal wear and tear
  • Scratched lenses
  • Lost or stolen items

How to Make a Warranty Claim

To submit a warranty request, please email our support team at help@eydology.com and include:

  1. Your order number or proof of purchase
  2. Clear photos of the issue
  3. A short description of what happened

Our team will respond within 2–3 business days with next steps.

Care Beyond Warranty

Even after the warranty period, our support doesn’t stop.
You can always reach out for professional advice on fit adjustments, maintenance tips, or replacement parts — because we believe good eyewear deserves lasting care.

Our customer care team is always here for you.

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