1. You need to provide an eyeglass prescription to configure your prescription glasses. If you have no eye problems and do not need prescription lenses, you can choose non-prescription lenses.
2. Ensure your payment method is valid.
We accept various online payment methods. We currently do not accept checks or cash.
3. Verify that your shipping address is accurate. The following shipping information must be provided: name, residential/postal address, and phone number. All information must be completed.
Note: Standard shipping can deliver to P.O. Boxes, but Express/Advanced shipping methods require a physical residential address..
4. Determine the frame size and style you need
You can visit our How To Measure Your Frame Size and How to Find Your Fit pages to select the frame size and style.
You can also use the try-on feature for reference.

To place your order, you only need to follow the next 3 steps: pick a frame, select your lenses, and check out.

Yes. All prices shown on our website are in USD. Please note that conversion rates will be automatically applied upon processing your transaction.

After placing your order, you will receive an order confirmation email and an order progress update email. We will communicate with you regarding any changes to your order status.

You can add multiple pairs of glasses to your cart and place an order together, and we will automatically combine your orders for you.

Absolutely not! You can order different pairs of glasses for your whole family on one order, with all different prescriptions.

Yes, you can order as many pairs of glasses as you like! Once you put a pair of glasses in the Shopping Cart, click on the Continue Shopping button in the middle or on the bottom-right of the Shopping Cart page. Then order the next pair. Repeat until you have all the glasses you want to order. The shipping fee will be the same for most of the shipping methods, no matter how many pairs of glasses are on an order.

No. All prices on our website already include applicable duties and import taxes. You will not be charged any additional customs fees upon delivery in most destinations.

Yes. The price you see at checkout already includes applicable VAT, sales tax, and import duties where required. There are no hidden charges.

“Tax included” means the product price already covers applicable import duties, VAT, and other required taxes for eligible destinations, so the amount shown at checkout is generally the final amount you pay.

You’ll receive a confirmation email right after checkout.

If you want to modify or cancel your order, please contact EYDOLOGY Customer Service.Please note that if your order is already in the processing stage, additional processing fees may apply. For details, please see below:

• Before Shipment (ln Processing): FREE
• After Shipment: 30% of the Order Total

You absolutely can! Click TRY ON when you've found a pair of specs you like. It'll take you to Try On Feature, our virtual mirror. Just upload a photo from your device and you can try on as many of our frames as you want.

1. Only one coupon is allowed for one order;
2. Your coupon expires;
3. The coupon is not eligible for the product you select;
4. The product is already on discount and can’t use the coupon together;

From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.

Our emails are sometimes grouped as Ads. You may check your spam folder or trash box for the email. Please be sure your email address matches the one on your order. If you still can't find the email, you may contact our Customer Service Center to send you a new order confirmation email or shipping notification email.

Once your order has been shipped, we will provide you with a tracking number. You can also check your shipping information on our order tracking page. If you need assistance, please contact us.

Order Processing & Production: 3-5 business days (Complex lenses may take longer, such as photochromic lenses.). For specific delivery times, please refer to our shipping policy page. We are committed to providing you with eyewear in the shortest possible time without compromising our high-quality standards.

Free shipping on orders over $79. For orders under $79, shipping fees vary by country and region. Please refer to our Shipping Policy page for details.

Generally, our express delivery is very stable and fast, ensuring timely delivery to your address. Please note that shipping methods, delivery times, and shipping costs vary by country.
In the event of a shipping delay, we will investigate the cause and may arrange for expedited shipping to ensure timely delivery of your order.
Please note that while we strive to minimize shipping delays, certain factors may be beyond our control (e.g., customs clearance processes or unforeseen events). Rest assured, we will always strive to resolve any issues and provide our valued customers with the best possible service.

You can contact us via email, and we will investigate the cause of the delay and actively communicate with you to negotiate a satisfactory solution.

Yes, if you contact us within the first 24 hours after you've placed these orders, we will refund one shipping fee so that you only pay for one shipping. The orders may be shipped together or separately.

Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.

For international shipping, it is normal that there might not be a timely update of your package, therefore, please wait patiently. If there is no update of your order over two weeks, please contact us and the Express Company will track your package.

We are committed to providing a positive shopping experience for our customers at Eydology. If you are not completely satisfied with your purchase, you may return:

• For requests made within 30 days of receiving your order, you can choose between a refund to your original payment method or a store credit.
• It is not possible to process a request for a credit/refund for non-quality issues if the request is made outside of this 30-day window.
• Each order is eligible for a one-time exchange/return. Please kindly note that the "exchange order" is not eligible for another exchange/return.
  

The original shipping fee of the order is non-refundable. Please ensure the items are in original condition, with the original case and tags. If there is a complimentary item in the order, it needs to be returned together.

To ensure quality and fairness, certain restrictions apply:

• Items showing damage, scratches, or signs of wear caused by misuse are not eligible.
• All items must be returned with original accessories and packaging.
• If your order contains multiple items, please return them together in one package.
• We reserve the right to decline a return if it does not meet the stated conditions.

*For more details, please refer to our Return and Exchange Policy.

Please contact us by email,send us your order status and let us know if it meets the exchange and return criteria. Pack the items you wish to exchange or return and send them back to the address we provide. Once we receive them, we will inspect them, and if there are no issues, we will process the exchange or refund. Each order is eligible for a one-time exchange/return for any reason. Please kindly note that the "exchange order" is not eligible for another exchange/return.

If we made an error, such as sending the wrong prescription, wrong items, or a product with a manufacturing defect, we will:

• Provide a prepaid shipping label for the return.
• Offer a replacement or a full refund to your original payment method or as EYDOLOGY Store Credit.

If the issue is not caused by a manufacturing defect or an error on our part, you will be responsible for the return shipping costs.

The following situations are considered non-manufacturing defects and are not eligible for prepaid return shipping:

• The prescription information entered during checkout was incorrect or incomplete.
• Dissatisfaction with the frame style, color, size, or overall appearance.
• Dissatisfaction with lens thickness, weight, or wearing experience resulting from the lens options selected by the customer (for example, choosing a lower-index lens for a high prescription, which may result in thicker lenses).
• Personal preference issues, including comfort, fit, adaptation to a new prescription, or expectations regarding appearance.

All returned items are subject to inspection upon receipt. EYDOLOGY reserves the right to determine whether an issue is the result of a manufacturing defect or customer-provided specifications and preferences.

Please contact us immediately within 7 days of receiving your package and include:

• Order number
  
• Photos of the damaged or incorrect item
  We’ll arrange a replacement or refund as soon as possible.

If you want to modify or cancel your order, please contact EYDOLOGY Customer Service.Please note that if your order is already in the processing stage, additional processing fees may apply. Please note that fees may apply depending on the order status:

• Before Processing: FREE
• In Production: 10% of the Order Total
• After Shipment: 30% of the Order Total

Once an order has entered the production stage, a 10% processing fee will be charged to cover manufacturing costs already incurred.

Once your returned items have been received and inspected, we will process your refund within 7 days and will appear in your account within 5–7 business days.

AI-powered prescription glasses are custom-made using advanced technology and tailored to your specific requirements. Therefore, they are not eligible for returns or exchanges once the order has been processed, unless there is a quality issue.

This policy applies specifically to AI-powered prescription glasses.

Check the frame width, lens width, bridge size and temple length listed on the product page. Compare these measurements to a pair of frames you find comfortable, or refer to our measurement guide.

The numbers typically indicate Lens Width – Bridge – Temple length (e.g., 52-18-140). They help you understand fit and proportions.

Our frames are crafted from high-quality acetate, lightweight metal, and durable TR90 plastic. Each material offers different benefits in comfort, durability or style.

A spring hinge allows the temple arms to flex outward for more comfort and durability. We do offer frames with spring hinges — look for the “spring hinge” tag in the product description.

Yes — if you already have lenses you like, you can purchase frames only and use your own lenses or take them to your optician.

Visit a local optician to adjust the nose pads or temple length for a customised fit. We also provide adjustment videos and tips online. You can check out our Frame Adjustment page.

Yes — popular styles are replenished regularly. Set a “notify me” alert on sold-out items to receive update when they return.

Please contact our support team at help@eydology.com with photos of the damage and your order number. We’ll assess whether it qualifies for warranty service or replacement.

Use a microfiber cloth and mild soap. Avoid alcohol-based cleaners or hot water.

We offer single-vision lenses, blue-light filtering lenses, photochromic (light-changing) lenses, and prescription sunglasses lenses.

Yes — many of our sunglasses and accessory lenses are non-prescription, so you can enjoy them purely for style and UV protection.

Photochromic lenses automatically darken in bright sunlight and lighten indoors, while standard tinted lenses are fixed in color regardless of environment.

For higher prescriptions, we recommend choosing a higher index lens material so you can enjoy thinner, lighter lenses in the same frame.

We use premium resin and polycarbonate materials that are lightweight, impact-resistant, and offer clear optical quality.

Use the microfiber cloth provided, rinse with lukewarm water, avoid hot water or strong chemicals, and store them in the protective case when not in use.

At this time we focus on full-frame purchases with lens included; we currently do not offer standalone lens replacement services.

Single-vision lenses correct one field of vision (distance or reading). Progressive lenses correct multiple fields (distance, intermediate and near) seamlessly, For detailed differences, please refer to our lens guide page.

Blue-light lenses help reduce digital eye strain by filtering harmful blue light from screens. They are ideal for anyone who spends long hours on phones, computers, or tablets.

Yes, all our lenses include an anti-scratch coating to increase durability and keep your vision clear for longer.

You’ll need your SPH (Sphere), CYL (Cylinder), Axis (if applicable), ADD (for multifocal lenses), and PD (Pupillary Distance).

You can measure your PD yourself using our guide, or request it from your eye-care professional. Accurate PD is important for correct lens alignment.

ADD refers to “addition” power — typically used for reading or multifocal lenses. If you’re ordering single-vision distance lenses, ADD may not apply.

No — contact lens prescriptions differ from glasses prescriptions. Please use a valid glasses prescription.

We recommend using a prescription that’s no older than 2 years. If your vision has changed, getting a new eye exam is advised.

We support higher prescriptions — choose a lens material with higher index to keep lenses thinner, and ensure the frame you selected can accommodate the lens thickness.

Single vision corrects one focus (near or far). Bifocal covers two zones. Progressive (multifocal) covers near, intermediate and far seamlessly. Check your prescription or ask your eye-care professional.

Yes — we support some prism prescriptions. Please upload a photo of your full prescription document for verification.

Please contact our support team with your original order number and details. We will review whether the change falls under our lens adjustment policy.

No worries — upload a clear photo of your prescription. Our support team can assist you in translating or interpreting the details for correct input.