Can I get prescription lenses?
Sure. Just select a style with “Prescription Ready” on the product image, click to go to the product page, and choose your lenses.
How do photochromic lenses change color?
Under intense sunlight, the lenses wil gradually darken as the intensity of utraviolet rays increases However, in dimly it envronments,the photochromic efectmay be less pronounced.
Why does the indicator light keep flashing every time I use the taking a photo or recording a video feature?
The indicator light is designed to respec others privag, when it lights up while you are taking a photo or recording a video, it serves as a reminderto others
that you are doing so.
How long does the battery last?
Taking photos: Up to 1 hour of use; Recording video. Up to 50 minutes (20% battery per 10 minutes of recording); Musitc playback or calls 4-7 hours of battery life.
Can I return the item if I'm not satisfied?
Yes — but it depends on your lens type:
🔹 Non-prescription (Non-Rx) lenses
✔ 30-day return & exchange available
✔ Items must be unused and in original condition
🔹 Prescription (Rx) lenses
❌ Non-quality issues are not eligible for return or exchange
✔ If there is a manufacturing defect or quality issue, we will assist with a replacement
Why are prescription glasses non-returnable?
Due to the customized nature of prescription and AI-powered lenses, these products are not eligible for 30-day returns or exchanges.
Please ensure all prescription details are accurate before placing your order. If you have any questions, feel free to contact us before purchase.
Do I need to download an app to use this?
You will need to download the app. Your smart glasses come with a detailed user manual; please follow the instructions in the manual to download the app.