Order
What do I need to do before placing an order?
1. You need to provide an eyeglass prescription to configure your prescription glasses. If you have no eye problems and do not need prescription lenses, you can choose non-prescription lenses.
2. Ensure your payment method is valid.
We accept various online payment methods. We currently do not accept checks or cash.
3. Verify that your shipping address is accurate. The following shipping information must be provided: name, residential/postal address, and phone number. All information must be completed.
Note: Courier services cannot be used to deliver to PO boxes.
4. Determine the frame size and style you need
You can visit our How To Measure Your Frame Size and How to Find Your Fit pages to select the frame size and style.
You can also use the try-on feature for reference.
Do l need to create an account before ordering?
To place your order, you only need to follow the next 3 steps: pick a frame, select your lenses, and check out.
Are your prices in USD?
Yes. All prices shown on our website are in USD. Please note that conversion rates will be automatically applied upon processing your transaction.
How can I check my order status?
After placing your order, you will receive an order confirmation email and an order progress update email. We will communicate with you regarding any changes to your order status.
Can I combine orders?
You can add multiple pairs of glasses to your cart and place an order together, and we will automatically combine your orders for you.
Shipping
How can I track my order?
Once your order has been shipped, we will provide you with a tracking number. If you need assistance, please contact us.
How long will it take for my order to arrive?
Your order will take 1-2 days to process. Eyewear production takes 1-2 days, and 5-6 days for photochromic or other special styles. For specific delivery times, please refer to our shipping policy page. We are committed to providing you with eyewear in the shortest possible time without compromising our high-quality standards.
How is shipping calculated? Is there a free shipping policy?
Free shipping on orders over $79. For orders under $79, shipping fees vary by country and region. Please refer to our Shipping Policy page for details.
What if the express delivery is delayed?
Generally, our express delivery is very stable and fast, ensuring timely delivery to your address. Please note that shipping methods, delivery times, and shipping costs vary by country.
In the event of a shipping delay, we will investigate the cause and may arrange for expedited shipping to ensure timely delivery of your order.
Please note that while we strive to minimize shipping delays, certain factors may be beyond our control (e.g., customs clearance processes or unforeseen events). Rest assured, we will always strive to resolve any issues and provide our valued customers with the best possible service.
What should I do if the order status is abnormal?
You can contact us via email, and we will investigate the cause of the delay and actively communicate with you to negotiate a satisfactory solution.
Returns and Exchanges
What is your return policy?
We are committed to providing a positive shopping experience for our customers at Eydology. If you are not completely satisfied with your purchase, you may return:
- For requests made within 14 days, you can choose between a refund to your original payment method or a store credit.
- Requests made after 14 days but within 30 days are eligible for store credit or exchange only.
The original shipping fee of the order is non-refundable. Please ensure the items are in original condition, with the original case and tags. If there is a complimentary item in the order, it needs to be returned together.
To ensure quality and fairness, certain restrictions apply:
- Items showing damage, scratches, or signs of wear caused by misuse are not eligible.
- All items must be returned with original accessories and packaging.
- If your order contains multiple items, please return them together in one package.
- We reserve the right to decline a return if it does not meet the stated conditions.
By following our return policy, we can continue to provide top-quality products and services to our valued customers. If you have any questions or need assistance with your return, please do not hesitate to contact the help center.
How do I request an exchange or return?
Please contact us by email,send us your order status and let us know if it meets the exchange and return criteria. Pack the items you wish to exchange or return and send them back to the address we provide. Once we receive them, we will inspect them, and if there are no issues, we will process the exchange or refund.
Who pays for return shipping?
If we made an error, such as sending the wrong prescription or wrong items, we will:
- Provide apre-paid shipping labelto return the incorrect items.
- Offer areplacementor afull refundto your original payment method or as EYDOLOGY Store Credit.
What if I receive damaged or incorrect items?
Please contact us immediately within 7 days of receiving your package and include:
- Order number
- Photos of the damaged or incorrect item
We’ll arrange a replacement or refund as soon as possible.
Can l modify or cancel my order?
If you want to modify or cancel your order, please contact EYDOLOGY Customer Service.Please note that if your order is already in the processing stage, additional processing fees may apply. For details, please see below:
- Before Shipment (ln Processing): FREE
- After Shipment: 30% of the Order Total
Payment
What payment methods do you accept?
We accept a variety of payment methods, including: Visa, Mastercard, American Express, Discover, Amazon Pay, Apple Pay, Klarna, and Afterpay.
Can I pay with insurance?
Unfortunately, we currently do not accept insurance claims. However, we can provide you with a detailed invoice copy for you to submit to your insurance company for reimbursement. Please confirm with your insurance company if they accept it, and you can send them the invoice copy.
Is an invoice included with the payment?
Our packages do not include an invoice. If you need one, please contact us via email. We can send it to you.
Is the payment environment secure?
Yes, it is secure. You only need to enter your information on a secure webpage. We use a well-known payment gateway service, and your personal information will never be disclosed or leaked.
