How do I start a return?
Please contact our customer service team first before returning any item.
📧 help@eydology.com
Our team will provide the return instructions and the return address. Do notsend your return to the address on the package. This is not the correct return address. Please do not ship items back without confirmation, as it may cause delays or failed processing.
I sent my glasses back. What is next?
If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.
Who pays for return shipping?
If we made an error, such as sending the wrong prescription, wrong items, or a product with a manufacturing defect, we will:
• Provide a prepaid shipping label for the return.
• Offer a replacement or a full refund to your original payment method or as EYDOLOGY Store Credit.
If the issue is not caused by a manufacturing defect or an error on our part, you will be responsible for the return shipping costs.
The following situations are considered non-manufacturing defects and are not eligible for prepaid return shipping:
• The prescription information entered during checkout was incorrect or incomplete.
• Dissatisfaction with the frame style, color, size, or overall appearance.
• Dissatisfaction with lens thickness, weight, or wearing experience resulting from the lens options selected by the customer (for example, choosing a lower-index lens for a high prescription, which may result in thicker lenses).
• Personal preference issues, including comfort, fit, adaptation to a new prescription, or expectations regarding appearance.
All returned items are subject to inspection upon receipt. EYDOLOGY reserves the right to determine whether an issue is the result of a manufacturing defect or customer-provided specifications and preferences.
Can I exchange my product instead of returning it?
Yes, you may request an exchange for a different model, color, or size within 30 days of receiving your order. Please note that any price difference may apply.
For exchanges due to non-manufacturing defects (including personal preference, incorrect prescription information provided by the customer, dissatisfaction with frame color, style, size, fit, lens thickness, or other non-quality-related reasons), the customer is responsible for the cost of returning the original item to our warehouse.
Once the returned item is received, our team will inspect it to confirm that it is in acceptable condition. After the inspection is completed and approved, we will begin processing and producing the replacement order.
Each order is eligible for a one-time exchange or return for any reason. Please note that exchange orders are not eligible for additional exchanges or returns.
EYDOLOGY reserves the right to refuse exchanges for items that show signs of damage, misuse, unauthorized modification, or conditions that prevent resale or replacement processing.
What if I receive damaged or incorrect items?
Please contact us immediately within 7 days of receiving your package and include:
- Order number
- Photos of the damaged or incorrect item
We’ll arrange a replacement or refund as soon as possible.
How can I track my return status?
Once your return is received, we will notify you by email. You can also contact our support team for updates.
How long does it take to receive my refund?
Once your returned items have been received and inspected, we will process your refund within 7 days and will appear in your account within 5–7 business days.
Refunds will be issued via your original payment method or store credit, depending on your chosen option.
What is Eydology Store Credit?
EYDOLOGY Store Credit is avirtual creditlinked to your EYDOLOGY account. You can use it for future purchases on our website. If you choose store credit instead of a refund, it will be added to your account immediately after we process your return. Store credit can not be redeemed for cash or refunded to your original payment method.
How do I use my store credit?
It is applied to your EYDOLOGY account so just select it in the Payment Method during Checkout.
Can l modify or cancel my order?
If you want to modify or cancel your order, please contact EYDOLOGY Customer Service.Please note that if your order is already in the processing stage, additional processing fees may apply. Please note that fees may apply depending on the order status:
• Before Processing: FREE
• In Production: 10% of the Order Total
• After Shipment: 30% of the Order Total
Once an order has entered the production stage, a 10% processing fee will be charged to cover manufacturing costs already incurred.
Can I return or exchange prescription AI glasses?
AI-powered prescription glasses are custom-made using advanced technology and tailored to your specific requirements. Therefore, they are not eligible for returns or exchanges once the order has been processed, unless there is a quality issue.
What is EYDOLOGY's warranty policy?
EYDOLOGY offers a 365-day warranty starting from the day you receive your eyewear. The warranty covers defects in material and workmanship. It does not cover damage caused by accidents, neglect, or improper care.
For more information, please review our warranty policy
