We are committed to providing a positive shopping experience for our customers at Eydology. If you are not completely satisfied with your purchase, you may return:
- For requests made within 30 days of receiving your order, you can choose between a refund to your original payment method or a store credit.
- It is not possible to process a request for a credit/refund for non-quality issues if the request is made outside of this 30-day window.
- Each order is eligible for a one-time exchange/return. Please kindly note that the "exchange order" is not eligible for another exchange/return.
The original shipping fee of the order is non-refundable. Please ensure the items are in original condition, with the original case and tags. If there is a complimentary item in the order, it needs to be returned together.
To ensure quality and fairness, certain restrictions apply:
- Items showing damage, scratches, or signs of wear caused by misuse are not eligible.
- All items must be returned with original accessories and packaging.
- If your order contains multiple items, please return them together in one package.
- We reserve the right to decline a return if it does not meet the stated conditions.
By following our return policy, we can continue to provide top-quality products and services to our valued customers. If you have any questions or need assistance with your return, please do not hesitate to contact the help center.