What is your return policy?
We are committed to providing a positive shopping experience for our customers at Eydology. If you are not completely satisfied with your purchase, you may return:
- For requests made within 14 days, you can choose between a refund to your original payment method or a store credit.
- Requests made after 14 days but within 30 days are eligible for store credit or exchange only.
- It is not possible to process a request for a credit/refund for non-quality issues for items that have expired during this 30-day window.
- Each order is eligible for a one-time exchange/return for any reason. Please kindly note that the "exchange order" is not eligible for another exchange/return.
The original shipping fee of the order is non-refundable. Please ensure the items are in original condition, with the original case and tags. If there is a complimentary item in the order, it needs to be returned together.
To ensure quality and fairness, certain restrictions apply:
- Items showing damage, scratches, or signs of wear caused by misuse are not eligible.
- All items must be returned with original accessories and packaging.
- If your order contains multiple items, please return them together in one package.
- We reserve the right to decline a return if it does not meet the stated conditions.
By following our return policy, we can continue to provide top-quality products and services to our valued customers. If you have any questions or need assistance with your return, please do not hesitate to contact the help center.
How do I start a return?
Please contact our customer service team first before returning any item.
📧 help@eydology.com
Our team will provide the return instructions and the return address. Do notsend your return to the address on the package. This is not the correct return address. Please do not ship items back without confirmation, as it may cause delays or failed processing.
I sent my glasses back. What is next?
If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.
Who pays for return shipping?
If we made an error, such as sending the wrong prescription or wrong items, we will:
- Provide apre-paid shipping labelto return the incorrect items.
- Offer areplacementor afull refundto your original payment method or as EYDOLOGY Store Credit.
Can I exchange my product instead of returning it?
Yes, you may request an exchange for a different model, color, or size within 30 days. Please note that any price difference or additional shipping fees may apply. Each order is eligible for a one-time exchange/return for any reason. Please kindly note that the "exchange order" is not eligible for another exchange/return.
What if I receive damaged or incorrect items?
Please contact us immediately within 7 days of receiving your package and include:
- Order number
- Photos of the damaged or incorrect item
We’ll arrange a replacement or refund as soon as possible.
How can I track my return status?
Once your return is received, we will notify you by email. You can also contact our support team for updates.
How long does it take to receive my refund?
Once your returned items have been received and inspected, we will process your refund within 5–7 business days.
Refunds will be issued via your original payment method or store credit, depending on your chosen option.
What is Eydology Store Credit?
EYDOLOGY Store Credit is avirtual creditlinked to your EYDOLOGY account. You can use it for future purchases on our website. If you choose store credit instead of a refund, it will be added to your account immediately after we process your return. Store creditcannotbe redeemed for cash or refunded to your original payment method.
How do I use my store credit?
It is applied to your EYDOLOGY account so just select it in the Payment Method during Checkout.
Can l modify or cancel my order?
If you want to modify or cancel your order, please contact EYDOLOGY Customer Service.Please note that if your order is already in the processing stage, additional processing fees may apply. For details, please see below:
- Before Shipment (ln Processing): FREE
- After Shipment: 30% of the Order Total
What is EYDOLOGY's warranty policy?
EYDOLOGY offers a 365-day warrantystarting from the day you receive your eyewear. The warranty covers defects inmaterialandworkmanship. Itdoes not coverdamage caused by accidents, neglect, or improper care.
For more information, please review our warranty policy